What service can customer get after purchasing equipment from Henan Doing company?

Date:2021-11-18 10:49:17 / News/ Give me the project information/Leave a message

Henan Doing company has been engaged in pyrolysis equipment and distillation equipment manufacturing for over 10 years, and we have sold our equipment to over 90 countries. We not only have professional engineer and technical team to customize different model, different type and different configuration of equipment to meet customer's requirements, but also can offer complete after-sales service to our customers.

project casesInstallation cases of different pyrolysis plants

The service customer can get after purchasing equipment from Henan Doing company mainly covers the following four aspects:

1. Documents

All the necessary documents will be provided by DOING, from the shipping documents to the technical documents. Our engineer will customize the equipment list according to our customer's order, this equipment list even includes the amount of every screw. Our engineer will also design the layout according to customer's site, the general installation drawing and the foundation drawing. For shipping, we provide the custom clearance documents and some special documents like CO, COC etc.

2. Delivery

Henan Doing company will pack all the small spare parts with wooden cases and attach the spare parts list to every wooden case for customer checking when receive the equipment. We also could help our customer to book the ship if customer don't have suitable agent for shipping, we have long term cooperation forwarder who can find the cheapest ship for our customers. And they are familiar with loading our equipment, which is beneficial to ensure the safety of equipment.

waste tire pyrolysis plantThe picture of waste tire pyrolysis plant delivery

3. Technical support

After equipment arriving, DOING company will send professional installation engineer to customer’s plant site to guide and help install and debug the equipment. Besides that, our engineers can also help to train the equipment operator andworkers until they could operate the equipment successfully.

4. Warranty

DOING company give all customers one year warranty period since the installation of the equipment is completed and officially put into operation. During this one year, DOING will provide the damage spare parts which is demanded because of the quality problem for free, and provide lifetime online help and guidance whenever customer need us, we are always here for our customers.

Henan Doing company has always been adhering to the "customer&equipment quality first" concept, providing customers with high-quality equipment to maximize the interests of customers. If you also want to purchase pyrolysis equipment and distillation equipment, please contact DOING. We will customize you excellent equipment and offer you overall services!

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